Waste Disposal Brompton Privacy Policy

This Privacy Policy explains how Waste Disposal Brompton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Brompton area. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Brompton customers and people who enquire about or use our waste removal, rubbish clearance, recycling, and related services within the Brompton area, whether you contact us online, by phone, in person, or through any other method.

Data controller information

The data controller responsible for your personal data is Waste Disposal Brompton. We determine the purposes and means of processing your personal data when you use our services in Brompton. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our standard customer communications.

Personal data we collect

We collect personal data that is necessary to provide our services, to communicate with you, and to meet our legal and contractual obligations. The types of personal data we may collect include:

Identification and contact details, such as your name, title, address, email address, telephone number and any other contact information you choose to provide.

Service and booking information, such as property type, access details, preferred collection times, information about the waste to be collected, job notes, quotes, invoices, payment history, and collection photographs where needed for records or proof of service.

Payment details, such as partial card details or transaction references as provided by you or your payment provider. We do not store full card numbers or security codes.

Communication records, such as emails, messages, call notes, complaints, feedback and any correspondence relating to our services.

Technical and usage data, such as device details, browser type, and general usage information when you interact with our online services, to the extent that this is strictly necessary for the operation and security of those services.

How we collect your data

We may collect personal data directly from you when you request a quote, make a booking, contact us by phone or email, sign a service agreement, or interact with our staff during collections and site visits.

We may also receive personal data indirectly from third parties, such as partners or platforms that help us provide waste disposal services in Brompton, or from payment service providers when you pay for our services.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: Where processing is necessary to enter into, or perform, a contract with you, for example to arrange collections, provide waste disposal services, issue invoices, or manage your account.

Legal obligation: Where we are required to process your data to comply with legal or regulatory obligations, such as waste transfer documentation, tax records, accounting requirements or health and safety regulations.

Legitimate interests: Where processing is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, preventing fraud, maintaining security, handling queries and complaints, and keeping basic records of past services for operational reasons.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. When we rely on consent, you are free to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide, manage and complete waste disposal and related services that you request in the Brompton area.

To issue quotes, take bookings, schedule and manage collections, and coordinate with our operational teams and vehicles.

To process payments, handle billing, issue invoices and receipts, and keep appropriate accounting records.

To communicate with you before, during and after service delivery, including confirming appointments, responding to enquiries, and dealing with feedback or complaints.

To comply with legal and regulatory requirements, including maintaining waste transfer notes and records, tax and accounting documentation, and complying with health, safety and environmental obligations.

To protect our business, staff, customers and the public, including fraud prevention, incident reporting, security checks and the defence or exercise of legal claims.

To improve our services, for example by analysing service usage and feedback to refine our processes and customer experience.

Data sharing and processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy and in accordance with data protection law.

Service providers and processors: We may share personal data with trusted third party suppliers who process data on our behalf to help us deliver our services. These may include IT and hosting providers, scheduling and routing software providers, payment processors, accounting and invoicing systems, customer communication tools and document storage services.

Professional advisers: We may share necessary data with our accountants, auditors, legal advisers, insurers and other professional service providers where this is needed for advice, compliance or protection of our legal rights.

Authorities and regulators: We may disclose personal data where required by law, to regulatory bodies, enforcement authorities, courts or tribunals, or as part of legal proceedings.

Whenever we use processors, we only engage companies that provide sufficient guarantees to implement appropriate technical and organisational measures. We maintain contracts with our processors requiring them to protect your data, only process it on our documented instructions, and keep it secure.

International data transfers

Where any of our service providers or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before any personal data is transferred. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent legally recognised mechanisms to ensure your data is protected to a level essentially equivalent to UK standards.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

In general, operational service records and related personal data are kept for as long as you remain a customer and for a reasonable period afterwards, typically up to six years, to enable us to respond to questions, handle disputes, and comply with statutory retention requirements. Certain records, such as tax and accounting documents, may need to be retained for longer where required by law.

When personal data is no longer required, we will securely delete, anonymise or destroy it in line with our retention procedures.

Your data protection rights

As an individual whose personal data we process, you have a number of rights under data protection law. These rights apply to all Waste Disposal Brompton customers and individuals in the Brompton area whose data we hold, subject to certain legal limitations and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to ask us to correct inaccurate personal data or complete incomplete information that we hold about you.

Right to erasure: In some circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If you wish to exercise any of these rights, please contact us using the communication methods mentioned in our customer documentation. We may need to verify your identity before responding to your request.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and the use of reputable service providers with appropriate security standards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any significant changes will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data in Brompton.